Return policy

Right of Withdrawal / Return Policy

You have the right to withdraw from the purchase contract without giving any reason within 14 days from the day on which you or a third party designated by you (other than the carrier) takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or email). You may use our sample withdrawal form (available for copy below), but it is not obligatory.

Contact details for withdrawal: Email: return@alegant.eu Address for sending written withdrawal / returned goods: Alegant – RETURNS Švermova 441/12 Buštěhrad 273 43 Czech Republic

Return shipping address (important – send the package here): Alegant – RETURNS Švermova 441/12 Buštěhrad 273 43 Czech Republic

Upon receipt of your withdrawal notice, we will send you a confirmation by email.

Conditions for returning goods For a successful return and full refund, the goods must meet the following conditions:

  • The jewelry must not have been worn, damaged, or altered (trying it on your hand/neck/ears is permitted)

  • It must be returned in its original condition, including the original packaging, box, tags, certificates of authenticity, and all gifts/bonuses received with your order

  • It must show no signs of use, scratches, wear, or hygienic wear

  • We recommend sending the package as a registered / tracked shipment (via post or courier) – the cost of return shipping is borne by the buyer

We will refund the full purchase price (including VAT) no later than 14 days from the day we receive your withdrawal notice. The refund will be made using the same payment method you used for the original transaction (unless we expressly agree otherwise, e.g., bank transfer). We may withhold the refund until we have received the goods back or until you provide proof of having sent them.

 

 

 

I/We () hereby give notice that I/we () withdraw from my/our (*) contract of sale of the following goods:

.......................................................................................................................

(order number: ............................................... )

Ordered on () / received on (): ...............................................

Name of consumer(s): .................................................................................

Address of consumer(s): .............................................................................

IBAN (for refund, if different from original payment method): .............................................

Date: ...............................................

Signature of consumer(s) (only if this form is notified on paper): ...............................................